Visitor Information

The safety and well-being of our patients, staff and doctors is always our highest priority. 

In light of the current COVID-19 outbreak, we have implemented a range of additional safety measures. Effective 2.00 pm, Monday, 16 November 2020, visitors will no longer be able to attend our sites with the following exceptions:

  • Maternity patients may have one adult support person/partner   
  • Paediatric patients must be accompanied by only one parent/carer

Compassionate circumstances will be considered on request, please contact the hospital to discuss your situation. 

We will continue to monitor the advice from SA Health regarding his latest outbreak and will provide you with further information as this situation unfolds.

Digital Drop-Ins
When preparing for your stay with us, you are welcome to bring along your mobile phone, tablet or Ipad so that your loved ones can drop in for a visit- digitally. Whether you use FaceTime, Whatsapp, Skype, Zoom or any other video application, our friendly staff are here to help you stay connected while visitors are restricted. 

Ask our staff about other ways you can stay connected with your loved ones during your hospital stay. 



There can be a risk of food poisoning when food is not properly prepared, transported or stored. Additionally some patients may be on modified textured foods or thickened fluids. If you are unsure about what food is safe, or wish to bring in any food, please speak to the nursing staff.

Refreshments, flowers, cards and reading material such as newspapers and magazines can be purchased from the cafe located on the ground floor.

The cafe hours are:

Monday - Friday: 6.30am to 8.00pm
Saturday: 7.00am to 7.00pm
Sunday: 8.30am to 6.00pm

Please note opening times may vary.

Undercover car parking is available for visitors in the Greenco Parking multi-level car park located on the corner of Everard Avenue and Alexander Avenue. The car park is open 24 hours a day, seven days per week. Weekly tickets are also available, for more information contact Greenco on 08 8351 4409.

Please send mail and flowers to:

(Patient's full name)
Ashford Hospital
55 Anzac Highway
Ashford SA 5035

Please note that flowers are not permitted in our Critical Care Unit, and large arrangements or gifts cannot be accommodated in the maternity ward patient rooms.

Ashford Hospital is committed to providing a safe, healthy environment for patients, staff and visitors.

In the interest of promoting good health Ashford Hospital is a non-smoking facility and we ask visitors to comply with this policy.

If you would like further assistance in how to stop smoking contact your General Practitioner, or call Quitline® on 13 78 48.

®Quitline is a registered trademark of The Cancer Council Victoria.

Patient Finder is a quick and easy way to provide family and friends with information about a patients location during their hospital stay. It is designed mainly to assist friends and relatives of patients undergoing surgery.

How is Patient Finder accessed?

There are two ways for visitors to access Patient Finder:

In most cases prior to the hospital admission an SMS is sent to the registered mobile number with a unique link to the Patient Finder app. The patient simply forwards this SMS to all desired family and friends. When the link in the SMS is clicked the Patient Finder app will open on any device and display all key location details.


The hospital reception team will supply each patient with a Patient Finder card that includes their admission number as well as a web address and QR Code® that can be used to gain access to the app. The patient can give this card or pass on the admission number and web address to all family and friends to track the patient throughout their hospital stay.

Click here to access Patient Finder.

QR Code® is a registered trademark of Denso Wave Incorporated

Please refer to visitor restriction at the top of the page.

Our Assistance

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