Visitor Information

Ensuring the safety of our patients, staff and visitors is our highest priority.

Please ensure you are aware of the following visitor guidelines.

Visitor Guidelines - General Wards

  • Maximum of 2 visitors per patient per day
  • Visitors are encouraged to keep visits brief and remain within patient room
  • Maintain social distancing during your visit 
  • Do not attend the hospital if you are unwell  
  • Use hand sanitiser on arrival and departure 
  • Attend compulsory screening on arrival

Please note: Emergency Department, Critical Care Unit and Maternity have unique visitor restrictions. Details are available in the Visiting Hours tab below. 

For others wishing to visit, we encourage you to call your loved one instead to keep in touch.

Thank you for your support in helping to keep our hospitals as safe as possible.

Information on the Maternity Unit visitor restrictions, please see below the ‘visiting hours’ tab or alternatively go to the ‘visitors’ tab in the Maternity ‘Your Stay’ section. 

For more information please contact 8375 5222 to speak with a member of our team.

 

 

There can be a risk of food poisoning when food is not properly prepared, transported or stored. Additionally some patients may be on modified textured foods or thickened fluids. If you are unsure about what food is safe, or wish to bring in any food, please speak to the nursing staff.

Refreshments, flowers, cards and reading material such as newspapers and magazines can be purchased from the cafe located on the ground floor.

The cafe hours are:

Monday - Friday: 6.30am to 8.00pm
Saturday: 7.00am to 7.00pm
Sunday: 8.30am to 6.00pm

Please note opening times may vary.

Undercover car parking is available for visitors in the Greenco Parking multi-level car park located on the corner of Everard Avenue and Alexander Avenue. The car park is open 24 hours a day, seven days per week. Weekly tickets are also available, for more information contact Greenco on 08 8351 4409.


Please send mail and flowers to:

(Patient's full name)
Ashford Hospital
55 Anzac Highway
Ashford SA 5035

Please note that flowers are not permitted in our Critical Care Unit, and large arrangements or gifts cannot be accommodated in the maternity ward patient rooms.

Ashford Hospital is committed to providing a safe, healthy environment for patients, staff and visitors.

In the interest of promoting good health Ashford Hospital is a non-smoking facility and we ask visitors to comply with this policy.

If you would like further assistance in how to stop smoking contact your General Practitioner, or call Quitline® on 13 78 48.

®Quitline is a registered trademark of The Cancer Council Victoria.

Patient Finder is a quick and easy way to provide family and friends with information about a patients location during their hospital stay. It is designed mainly to assist friends and relatives of patients undergoing surgery.

How is Patient Finder accessed?

There are two ways for visitors to access Patient Finder:

In most cases prior to the hospital admission an SMS is sent to the registered mobile number with a unique link to the Patient Finder app. The patient simply forwards this SMS to all desired family and friends. When the link in the SMS is clicked the Patient Finder app will open on any device and display all key location details.

Or

The hospital reception team will supply each patient with a Patient Finder card that includes their admission number as well as a web address and QR Code® that can be used to gain access to the app. The patient can give this card or pass on the admission number and web address to all family and friends to track the patient throughout their hospital stay.

Click here to access Patient Finder.

QR Code® is a registered trademark of Denso Wave Incorporated

The safety of our patients and staff is our highest priority.

In response to the COVID-19 pandemic, our current visitor restrictions are:

  • Maximum of 2 visitors per patient per day
  • Visitors are encouraged to keep visits brief and remain within patient room
  • Maintain social distancing during your visit
  • Do not attend the hospital if you are unwell
  • Use hand sanitiser on arrival and departure
  • Attend compulsory screening on arrival

For more information please contact 8375 5222 to speak with a member of our team.

For others wishing to visit, we encourage you to call your loved one to keep in touch.

Thank you for your support in helping to keep our hospital as safe as possible.

General Wards

11.00am - 8.00pm

Critical Care Unit

Arrangements to visit patients in the Critical Care Unit are made in consultation with nursing staff.

Emergency Department

Arrangements to visit patients in the Emergency Department are made in consultation with the Emergency staff, within the following guidelines:

  • A maximum of one visitor per patient at a time
  • Maintain social distancing during your visit
  • Do not attend the hospital if you are unwell
  • Use hand sanitiser on arrival and departure
  • Attend compulsory screening on arrival

Maternity

In addition to the nominated support person, Maternity patients may have one additional adult visitor per day, between 2.00pm and 7.00pm. The visitor can differ each day.

Siblings may continue to visit within the guidelines stated below.

Adult visitors must comply with the following guidelines:

  • Visit only between 2.00pm and 7.00pm
  • Keep visits brief and remain within the postnatal suite for the duration of the visit
  • Not permitted to visit the Nursery
  • Maintain social distancing during your visit
  • Do not attend the hospital if you are unwell
  • Use hand sanitiser on arrival and departure
  • Attend compulsory screening on arrival
  • Visitors may be asked to leave in the event that the mother or newborn require midwifery care

Siblings of the newborn are permitted to visit with the following guidelines:

  • Accompanied by nominated support person only, no additional visitor within the patient room at the same time (to enable social distancing)
  • Visit only between 3.00pm and 4.30pm
  • Remain within the postnatal suite for the duration of their visit
  • Not permitted to visit the Nursery
  • Must not be unwell
  • Use hand sanitiser on arrival and departure
  • Attend compulsory screening on arrival
  • Visitors may be asked to leave in the event that the mother or newborn require midwifery care

Please note: Multiple siblings are permitted to visit at one time, with the nominated support person

Thanks you for your support in helping to keep our hospital as safe as possible.

Our Assistance

... ... ... ... ...