Visitor Information

Visitor Information

Masks are to be worn at all times whilst in the hospital

Visitors should not enter a hospital if they have:

  • A temperature higher than 38 degrees Celsius, fever, chills or symptoms of acute respiratory infection in the preceding 72 hours
  • Had a COVID-19 test and are awaiting the test results
  • Been a known contact with a person who has a confirmed case of COVID-19 (unless appropriate PPE was worn)
  • Tested positive for COVID-19 in the last 14 days
  • Undertaken a COVID-19 test and are awaiting the test results, unless this was a routine COVID-19 test required to be undertaken due to cross border travel or employment

Thank you for your support in helping to keep our patients, staff and hospital as safe as possible

COVID-Safe Check-In

As part of the hospitals COVID-Safe Plan, it is a requirement that all visitors, patients and staff check in on arrival either by scanning the QR code displayed, or alternatively, use the manual sign in system available at our main reception area.  

COVID Screening – Patients, Visitors and Contractors 

In addition to completing the COVID-Safe Check-In, all patients will continue to complete a comprehensive screening questionnaire on admission

General Wards

Please note: 

  • Two visitors (including children) per patient at a time
  • Masks (supplied on arrival) are to be worn at all times whilst in the hospital
  • Visitors are encouraged to keep visits brief and remain within patient room 
  • Maintain social distancing during your visit 
  • Do not attend the hospital if you are unwell 
  • Use hand sanitiser on arrival and departure 
  • Attend compulsory screening on arrival 

Visiting hours in the general areas are from 11.00am until 8.00pm.

Critical Care Unit, Day Procedure Unit, Emergency Department, and Maternity have unique visitor restrictions. Further details below.

Critical Care Unit

Arrangements to visit patients in Critical Care Unit are made in consultation with nursing staff. For more information, please contact 8375 5222 to speak with a member of our team. 

Day Procedure Unit

Arrangements to visit patients in the Day Procedure Unit are made in consultation with nursing staff. For more information, please contact 8375 5222 to speak with a member of our team.

Emergency Department

Arrangements to visit patients in the Emergency Department are made in consultation with nursing staff. For more information, please contact 8375 5222 to speak with a member of our team. 

Maternity

Maternity patients may have a partner or support person visit or stay at the hospital 24 hours per day.

Maternity patients may have two adult visitors at a time, including the partner / support person. In addition, siblings may continue to visit within the guidelines stated below, however, no other children are permitted to visit maternity.

Any approved visitor is subject to the following:

  • Must be well
  • Must wear a mask for duration of their visit (siblings 12 years and under are not required to wear a mask)
  • Must not have attended any exposure locations as detailed by SA Health or interstate health authorities
  • Follow other risk minimisation strategies as requested

Adult visitors must comply with the following guidelines:

  • Visit only between 2.00pm and 7.00pm
  • Keep visits brief and remain within the postnatal suite for the duration of the visit
  • Not permitted to visit the Nursery
  • Attend compulsory screening on arrival
  • Visitors may be asked to leave in the event that the mother or newborn require midwifery care

Siblings of the newborn are permitted to visit with the following guidelines:

  • Visit only between 3.00pm and 4.30pm
  • Remain within the postnatal suite for the duration of their visit
  • Not permitted to visit the Nursery
  • Attend compulsory screening on arrival
  • Visitors may be asked to leave in the event that the mother or newborn require midwifery care

Please note: Multiple siblings are permitted to visit at one time.

There can be a risk of food poisoning when food is not properly prepared, transported or stored. Additionally some patients may be on modified textured foods or thickened fluids. If you are unsure about what food is safe, or wish to bring in any food, please speak to the nursing staff.

Refreshments, flowers, cards and reading material such as newspapers and magazines can be purchased from the cafe located on the ground floor.

The cafe hours are:

Monday - Friday: 6.30am to 8.00pm
Saturday: 7.00am to 7.00pm
Sunday: 8.30am to 6.00pm

Please note opening times may vary.

Undercover car parking is available for visitors in the Care Park multi-level car park located on the corner of Everard Avenue and Alexander Avenue. The car park is open 24 hours a day, seven days per week. Weekly tickets are also available, for more information contact Care Park on 08 8212 3422.


Please send mail and flowers to:

(Patient's full name)
Ashford Hospital
55 Anzac Highway
Ashford SA 5035

Please note that flowers are not permitted in our Critical Care Unit, and large arrangements or gifts cannot be accommodated in the maternity ward patient rooms.

Ashford Hospital is committed to providing a safe, healthy environment for patients, staff and visitors.

In the interest of promoting good health Ashford Hospital is a non-smoking facility and we ask visitors to comply with this policy.

If you would like further assistance in how to stop smoking contact your General Practitioner, or call Quitline® on 13 78 48.

®Quitline is a registered trademark of The Cancer Council Victoria.

Patient Finder is a quick and easy way to provide family and friends with information about a patients location during their hospital stay. It is designed mainly to assist friends and relatives of patients undergoing surgery.

How is Patient Finder accessed?

There are two ways for visitors to access Patient Finder:

In most cases prior to the hospital admission an SMS is sent to the registered mobile number with a unique link to the Patient Finder app. The patient simply forwards this SMS to all desired family and friends. When the link in the SMS is clicked the Patient Finder app will open on any device and display all key location details.

Or

The hospital reception team will supply each patient with a Patient Finder card that includes their admission number as well as a web address and QR Code® that can be used to gain access to the app. The patient can give this card or pass on the admission number and web address to all family and friends to track the patient throughout their hospital stay.

Click here to access Patient Finder.

QR Code® is a registered trademark of Denso Wave Incorporated

Please refer to visitor restriction at the top of the page.

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