Ashford Hospital Private Emergency Department. Minimal wait times. Be cared for sooner, with or without private health insurance.
As with all private emergency departments there are out-of-pocket costs associated with your treatment. Medicare covers some costs but the fixed out-of-pocket fee is $400. Pensioners and Health Care Concession card holders pay $350. This fee needs to be paid on the day, including if you’re admitted to hospital.
Emergency Department fees are not covered by private health insurance as per Private Health Insurance Act 2007. Private health insurance covers patients once admitted into hospital.
Depending on your treatment, you may need to pay other costs like radiology and pathology. Fees also apply if you need to be transferred to another facility by ambulance. If you need crutches or other medical equipment, you’ll be invoiced for these.
If you return to the Emergency Department within 7 days with the same injury or illness we won’t charge you the ED fee. If you present to our Emergency Department within 28 days of being admitted to an ACHA hospital, with a condition relating to your hospital admission, we won’t charge you the ED fee.
Within minutes of your arrival, a nurse will assess you to determine the severity of your illness or injury. Our emergency doctor will see you in order of how urgent your medical condition is. They’ll assess you and decide on the best treatment; you’ll be admitted into hospital or treated and sent home with a General Practitioner follow up. Our experienced team is here for you when you need them.
We provide adult emergency services only and are unable to accept major trauma or psychiatric conditions.
We generally have shorter wait times than other emergency departments. More than 85% of our patients are seen within the recommended triage times. Check our wait times online.
79.5% of our patients rated their treatment and care at Ashford Hospital Emergency Department as very good (Jan-Dec 2020). We also achieved a Net Promoter Score (would recommend) of 78.8, in the same period. NPS scores between 70 and 100 are considered world-class.
- Emergency Department medical and nursing care 8am to 10pm, 7 days a week
- Emergency cardiac assessments 24/7 via Emergency Department or via Chest Pain Unit after hours (10pm to 8am).
- Access to leading specialists and surgeons on call
- Rapid assessment and triage
- Access to operating theatres and angiography
- On-site radiology X-ray, CT, MRI, pathology and pharmacy