Additional Patient Information

The ACHA Foundation proudly supports Ashford, Flinders Private and The Memorial Hospitals through providing funds for medical equipment, facility upgrades and other programs.

Giving to the ACHA Foundation provides community members, grateful patients and their families with a unique opportunity to support ACHA's mission to provide an integrated range of quality and consumer centred medical, rehabilitation, surgical and related health services in a safe and caring environment.

For more information and to donate please visit the ACHA Foundation website.

Ashford Hospital has a cafe located on the ground floor. Light meals, cakes and snacks are served together with a variety of hot and cold beverages. A range of cards, flowers, magazines and newspapers are also available.

The cafe hours are:

  • Monday - Friday: 6.30am to 8.00pm
  • Saturday: 7.00am to 7.00pm
  • Sunday: 8.30am to 6.00pm

Please note opening times may vary.

ndercover car parking is available for patients in the Greenco Parking multi-level car park located on the corner of Everard Avenue and Alexander Avenue. The car park is open 24 hours a day, seven days per week. Weekly tickets are also available, for more information contact Greenco on 08 8351 4409.

Ashford Hospital welcomes Department of Veterans’ Affairs patients. You will be provided with a survey to complete about your stay from the Department of Veterans’ Affairs.

Ashford Hospital is committed to providing a safe, healthy environment for patients.

In the interest of promoting good health Ashford Hospital is a non-smoking facility and we ask patients to comply with this policy.

If you would like further assistance in how to stop smoking contact your General Practitioner, or call Quitline® on 13 78 48.

®Quitline is a registered trademark of The Cancer Council Victoria.

What is Patient Finder?

Patient Finder is a quick and easy way to provide your family and friends with information about your location during your hospital stay. It is designed mainly to assist friends and relatives of patients undergoing surgery. It will allow them to track your progress through theatre, recovery and your return to the ward. The ward, room number and in some cases the phone extension number in your room are included in the displayed information. If you change wards and rooms during your hospital stay, Patient Finder will display your updated location.

How is Patient Finder accessed?

There are a number of ways for your family and friends to access Patient Finder:

Shortly after you are admitted to hospital, an SMS message will be sent to the mobile phone number held in your hospital record. Forward this message onto family and friends. This message contains a web link to the Patient Finder app and they just need to click on the link to open Patient Finder. It provides your location and displays other key pieces of information, as shown below. This can only be used if you pass on the information on to your family and friends.

Alternatively, reception staff can supply a Patient Finder card containing information, including a web address that can be entered into a browser. Another option is to scan the QR Code® provided on the back of the card. Reception staff will have written your admission number on the back of the card.

Patient Finder provides your family and friends with the comfort of easily knowing where you are in the hospital at any given time.

Click here to access Patient Finder.

HPS Pharmacies provide pharmacy services for our hospital and are conveniently located on Alexander Avenue, adjacent to the hopsital.

If you have any quesitons related to an account or a general enquiry, please contact them directly on 08 8193 9000.

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